Mariana Jewelry has a lifetime guarantee, Looli Jewelry has a year  guarantee. 

The guarantee is  against manufacturing defects. General wear and tear, and damage from improper use are not covered by the warranty. (Including but not limited to not: complying with care instructions, broken links, and worn out plating)

Your jewelry is covered for the following repair under warranty at no charge:

1. Replacing missing end charms, Mariana tags, or clasps

2. Replacing missing stones or crystals (availability pending)

3. Replacing items with defective plating upon arrival, or that break within 30 days of being received. It is imperative to keep a receipt as proof of purchase to ensure replacement under warranty at no charge. 

We evaluate every piece on a case-by-case basis. Please send us detailed information and a photo of the damage so that we can better understand how to help, fix, or replace your Mariana piece.

Our items are solid brass, stainless stell or zinc alloy, plated with silver, rose gold or yellow gold and have lacquer finish to extend the life of the plating.

 We recommend after every wear you wipe down your piece with a non-chemically treated cotton polishing cloth.

In doing this you will extend the look and life of your item  by removing impurities from skin, lotions, perfumes, etc. Wearing Jewelry in the shower or the swimming pool can wear away the lacquer finish, causing it to tarnish. If this happens, we are not able to repair the item.

In order to ensure the highest quality of wear for your Jewelry, follow our care guidelines: 

1. Avoid direct contact with sprays, lotions, perfumes, etc. 

2. Do not wear your Mariana Jewelry in the shower, ocean, lake or leave it in water 

3. Do not use chemical cleaners or polishes to clean your Mariana Jewelry

4. You may use a soft, dry polishing cloth to clean 

5. Keep your Jewelry in your provided bag, or in a safe space away from other jewelry, to avoid scratching from other pieces. 

If you have any questions please email us.