If your repair falls under warranty, you may send us an email with details. We will evaluate your piece and give you further instructions.

Yes! All our our earring studs are surgical steel posts and all Mariana Jewelry is nickel-free, lead-free, and hypoallergenic.


If you believe you received a different item by mistake, please contact us through our  Returns page. Once we receive the item back from you, we will ship out the correct item at no additional shipping cost.

Mariana and Looli Jewelry is adjustable to fit every size!

Necklaces and pendants have an adjustable extender, so you can clasp it to the length that you like best. 

Bracelets are adjustable to fit every size!  Simply adjust the lobster clasp to the o-ring that fits around your wrist comfortably.

All Mariana rings are adjustable Looli rings are coming in different sizes.  Mariana rings are sold exclusively at select Mariana retailers.

Individual custom orders must be placed through authorized Mariana retailers and may take 6-8 weeks to process. You can also contact us and we will do our best to help.


We will attempt to process your address change, cancellation, or order changes as quickly as possible. If an order has already been shipped by the time of cancellation, you are responsible for return shipping charges.

Note: Should your package be returned to us as undeliverable due to an error in the address you provided, additional shipping costs will be collected for reshipping.

Once an order is placed, all in-stock or "Available Now" products will ship out within 1-3 business days. For regular ground shipping through Canada Post, your order will be delivered within 3-7 business days.

Note: If you select 2-3 days delivery as your shipping preference, appropriate charges will apply.

All *Preorder* items are made to order in Israel , Europe and Asia   and are expected ship within 6-8 weeks. Longer processing times are to be expected during peak seasons. (i.e. Oct to Dec.)

Ships through Canada Post and UPS . An additional fee will apply for expedited shipping.


The customer is responsible for all return shipping charges. This includes the shipping of exchanged items.

No. Please do not request a return for a piece of Mariana jewelry you purchased elsewhere. To return your item, please contact the store where you purchased it.

Likewise, please do not try to return Mariana jewelry you purchased online to a retail store. You may only return items bought on to

We understand. We accept returns under our limited return policy through our Returns page.